Rifat Hossain
Role: Live Support Lead
Special tasks: login issue, account verification, quick responses
PKPK88 Support image
Main information here
9.7M+
Active users, fast questions, and fast answers
33,525
Reviews, experience, and work feedback
99.6%
Uptime, so the help page stays open most of the time
2014
The team has been working since that
4 Team Members' Profiles
Each person skilled in different tasks
Tania Akter
Role: Help-center Editor
Special tasks: Guide, FAQ, and step-by-step solutions
Sabbir Rahman
Role: App Support
Special tasks: PKPK88 App, Android settings, APK instructions
Nasrin Sultana
Role: Communications Coordinator
Special tasks: Dhaka user questions about bKash, Nagad, Rocket
3 communication channels, one target
Help is readily available
Live chat
For quick questions, answers typically come within 5 minutes
Email support
Detailed issues, screenshots, and account information for sending convenience
Help-center Guide
PKPK88 Help page has general answers, policies, and first-step instructions
Get help in 3 steps
First, identify the problem
1. Check login information
Check name, password, and Caps Lock on PKPK88 Login page are correct
2. Submit details
Describe what happened over time; including a screenshot helps the team understand quickly
3. Follow the answer
Once a solution is found, send another message with the result
Note for Bangladesh users
Many in Dhaka, Chittagong, and Sylhet use bKash
If you combine Nagad and Rocket transactions, questions decrease; PKPK88 App works properly on small-screen phones
Quick access shortcuts
Go directly to the needed page from here